Do I have to place a minimum order?
A. Yes. There is a minimum order of 20 required for each party favor.
Can I cancel an order after I place it?
A. Once an order is placed, it is routed over to production in order to expedite orders in an appropriate timeframe. If you need to make changes to an order you placed for immediate delivery, please contact customer service within 24 hours to see if your order is able to be changed. We will make every effort to make the changes, if all possible.
If you need to make changes to an order that you have scheduled for future order dates. Please email firstname.lastname@example.org to request the revised changes.
Is Assemblage included?
A. Most items are pre-assembled and require self-assemblage. We have an assemblage fee of $25.00. An assemblage fee will not apply to invitations. Please choose the Self Assemblage labels if you would not like to be charged the additional $25.00 fee. In an effort to keep prices reasonably priced, customers located outside of Nashville, TN we will only ship the custom labels.
How long before I will receive my design proofs?
A.Once payment is confirmed, design proofs will be emailed to the designated email on file for your approval within 3-5 days. Please confirm your data inputs as we will not be responsible for any misprints on the behalf of the customer.
Will a Rush order fee be applied to my Order?
A. A rush order can be defined as one in which is submitted outside the 14 day period. We recommend customers to submit all orders at least 2 weeks in advance due to the high order volume. A fee of $35.00 will apply if your order meets the following criteria. If we are at capacity and will not be able to process your order by the event date we will contact to process a refund.